The logo for the strategic advisor board where results matter
The logo for the strategic advisor board where results matter

    Medical

    SAB Case Study

    This is an actual case study based on work performed

    CASE STUDY 12: MED STOP INC. SERVICES CREATED THE IDEAL COMPETITIVE ADVANTAGE

    Med Stop Inc. was a company with intense margin pressure, so they sought ways to grow their business. We were able to develop an innovative new strategy that would meet those needs; the result being our completely redesigned service program.

    Realized Growth


    Staffing over a 12-month period: 0%


    Revenue growth over a 4-month period: 123% increase


    The Pivot

    Med Stop Inc. needed to create a clear plan to allow them access to their full potential and devise an actionable "how-to win" strategy for their business venture. For example, this company specializes in medical equipment supply needs for hospitals or clinics with modern technology requirements like surgical instruments without compromising patient safety.


    Med Stop Inc.’s marketing and business development team worked to harmonize the company’s service-product portfolio while also developing a systematic approach towards M&A. The goal was for them to expand their capabilities by filling gaps to meet customer needs as well as adding new ones along the way


    Understanding the needs and wants of your customers is a crucial element in creating products that will satisfy them. This includes understanding their financial capabilities and what drives customer value, from pricing to features to support options. 


    Our Approach in Segments


    By analyzing all aspects of selling goods or services, you can ensure everything falls into place so customers continue coming back time after time without hesitation. This ultimately drives up revenue over long periods because every sale matters more when there’s less competition out on the streets. Plus, increased loyalty means happier consumers.


    There are ways to create a system that fosters organizational learning. The first way is by focusing on the needs and wants of the customer. This leads to feedback from those who have already purchased something from the business. This helps shape future operations as well. In addition, observations were made through strategic monitoring tools.


    Every company needs to incorporate customer service into its research and development processes. R&D services should be designed to offer customers earth-shaking services, but only if those initiatives meet both business goals and technical requirements for innovation success.


    People are the heart of any company, and culture keeps them happy. This includes processes to recruit new employees and train those hired so everyone’s strengths can be used efficiently and addressing safety concerns when they arise so no one feels left out or ignored.


    With efficient supply chain processes, operations ensure that the right parts are available and quickly delivered.


    We helped Med Stop Inc. transform from a small business that received little attention to an economic engine for growth. Today, their service culture extends beyond the company’s walls and into every corner of its ecosystem, inspiring customers and employees alike with one goal: sustainable success.


     

    NOTE: The names have been changed as we respect the privacy of our clients

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