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    What is Customer Lifetime Value?

    Strategic Advisor Board

    The Customer lifetime value (CLV) is the sum of all revenue a business expects to receive from a single customer or client throughout its entire relationship with that customer. The prospective return from each source of revenue can be calculated and then added together to give a total CLV. It is a valuable metric for companies to forecast how much an individual customer or client will spend throughout their lifetime.


    Understanding the long-term value of customers

    Businesses want to gain as many customers as possible, but they also want to stay loyal and keep spending money. Customer lifetime value is the one way to measure how well your business maximizes customer acquisition and retention. It's a helpful tool for understanding the long-term value of customers and making decisions that will result in more profits for your company.


    Why Is It Used?

    The goal of businesses is to maximize profits. A company can make more money if it invests in acquiring and retaining high-value customers. The metric of customer lifetime value (CLV) helps managers and business owners evaluate whether their business strategy is effective.

     

    The metric examines the role that customer acquisition and retention plays in increasing profits and gives a specific number to that role to be compared to other possible strategies. Customer lifetime value (CLV) shows how much money a company expects to make from each client or customer over the long term, so businesses can determine whether a strategy for maximizing CLV will likely result in greater profits overall.


    How It Is Calculated

    Customer lifetime value (CLV) is a helpful business metric that evaluates the long-term costs and benefits of investing in new customers over time. The metric measures CLV by dividing the total revenue that a customer or client brings to a company over their entire lifetime by the average amount spent per customer.

     

    In other words, it takes the total revenue expected from each client or customer who joins the company and divides it by the average cost of each customer (i.e., number of purchases per client). CLV can be calculated for any number of customers or clients. The goal, however, is to compare the results to a baseline of similar businesses that have never invested in acquiring new customers but whose revenue came from existing customers.

     

    For example, if a company has 100 clients and expects to earn a total income of $100 over its lifetime, then the CLV of each client would be 100/0.2 = 2. In other words, the CLV of each client is equal to the amount of revenue expected from them, divided by the average cost per purchase.


    The Total Revenue per Client

    The total revenue expected from a single customer or client over their lifetime is calculated by taking the sales or purchases each customer or client will make and adding them up. The total revenue from each client can then be divided by the total lifetime number of investments that that specific customer will make to calculate the average cost per purchase for the entire customer base. The average price per purchase can then be multiplied by the number of customers to calculate the lifetime revenue.


    The Lifetime Number of Purchases per Client

    The lifetime number of purchases that a specific customer or client will make is calculated by multiplying their average number of transactions over some time (for example, one year) by their expected lifetime with the company. The average number of purchases over some time, like one year, is calculated by multiplying the number of purchases made in each month by 12.


    The Lifetime of a Client

    The expected lifetime of a customer can be calculated by estimating the time that the average client will remain as a customer of the company. The average period is calculated by dividing the number of months each customer remains a customer by 12.

     

    This number can be multiplied by the number of customers. For example, if five customers stay for 12 months, 1 for 24 months, and 2 for 36 months, the average life would be 5 (months per client) / 12 (months).


    CLV Vs. Lifetime Customer Value (LCCV)

    Customer lifetime value (CLV) is like lifetime customer value (LCCV). The CLV is an estimate of the total revenue each customer or client will bring into a company over their lifetime, while LCCV is an estimate of the total profit each client will get into a company over their entire relationship with that business.


    In other words, customer lifetime value predicts the total revenue a customer brings to a business over their whole life with that company. In contrast, customer lifetime value indicates the profit each client will bring in for a company over their entire relationship with that business.


    Customer Lifetime Value can also be dependent on your pricing system.

    Pricing is a tricky issue. Following an "if you build it, It will come approach," most SaaS companies fail to understand the importance of pricing strategy in creating high CLV customers. It's not just the pricing of your product. It's an overall pricing strategy that includes various discounts (early-bird, volume), free trials, and up-sell opportunities.

     

    The goal is to design a pricing system to help you build customers with higher CLV. If you are selling any product that has little usage, which may be the case with SaaS products, then you need to make sure that the assumptions made in your CLV calculation are realistic.

     

    Estimates for customer lifetime value are often calculated using data from a cohort of customers who moved to the next stage in their lifecycle. Following this, the CLV value is refined based on the likelihood of each customer remaining a subscriber at each possible renewal point. It allows you to account for customer churn and seasonal effects.


    How significant is Customer Lifetime Value for your business?

    To thrive and grow, they must have happy customers who keep coming back. However, it's hard to know their value. That's why businesses must keep track of their customers' lifetime values.


    Lifetime Value Tells You How Much to Invest in New Customers

    Lifetime value is a term business use to determine how much money they should spend acquiring new customers. It's the sum of all the money spent on getting each new customer and can come from various sources, such as advertising and special events.

     

    If you're looking for a loan or equity capital for your business, understanding your lifetime value will allow you to ask for money you need to reach specific goals, like increasing profits or expanding your business.


    Lifetime Value Helps You Measure Your Success

    Calculating your business's lifetime value is helpful for many reasons, one of which will allow you to measure your success. When you evaluate your lifetime value, you'll be able to see if it's increasing or decreasing and pinpoint which of your strategies have worked and which haven't. In this way, you can make better decisions about optimizing what works and end things that aren't working.


    It's a Trending Number

    Another reason to calculate your lifetime value is that it's a trending number. That's because the amount of money your customers are worth has changed over time. While the value you get from some customers will stay constant, the lifetime value of others will vary based on how well you've performed for them. If you can provide better service over time, you'll have more valuable customers.


    Calculating Lifetime Value Can Help You Identify Underperforming Customers

    A lifetime value won't tell you precisely which customers you should focus on, but it can help you identify which ones you should cut ties with. It's a way of rescuing the other customers who are doing well. If one customer isn't performing, it might be worth losing that one customer if it means you can save more time, money, and resources by not focusing on them.


    The Lifetime Value of One Customer Can Be a Lot Higher Than You Think

    When calculating your customer's lifetime value, remember that the total amount they'll be worth to you is far higher than it may seem at first. That's because one customer can visit multiple sites, purchase many products, and even generate referrals. They'll be worth more on the back end than you realize and will make all the difference in how your business performs.


    Lifetime Value Is the Most Important Business Metric

    Beyond knowing how much you need to invest in acquiring new customers, the amount of money they'll be worth is an important business metric. It's a good idea to calculate your lifetime value to help with this because it's a good indicator of how well your business will perform and the number of people who can be relied upon.


    Lifetime Value Can Help Identify Loyal Customers

    Businesses need to identify those customers that are loyal to them. These are the people who will come back time and time again, even when they're not buying something new. They'll be valuable customers to you because they help spread the word about your products and services.

     

    More business owners realize the importance of understanding their customers to keep them coming back. Many companies incur significant losses when they try to attract new customers but struggle to keep the ones they already have.


    How to maximize Customer Lifetime Value?

    Customer lifetime value plays a crucial part in any business's success. If you focus on maximizing customer lifetime value, you'll be able to increase your company's profitability and give your customers more satisfaction at the same time.


    Determine the average amount of profit

    The average amount of profit per customer needs to be established so you'll know how much money you can expect from each customer and what your company is worth. This information will help you focus on maximizing customer lifetime value.


    Calculate the amount of revenue per customer

    Since your company is worth a lot to each of its customers, it makes sense for your firm to focus on maximizing customer lifetime value for its current customers. It means focusing on doing everything you can to make the most profitable sale possible with each customer – something easy to do when you know the average profit per customer.


    Once your company has calculated its average revenue per customer and its amount to bring in to get one more customer, you have an excellent idea of the average ROI (Return on Investment) your company will receive from each new customer. So, you know how much your company is worth just from one more sale.

     

    Once your company has determined the average amount of profit per customer, you can use this information to determine how much revenue you'll need to get just one additional customer. For example, let's say your company makes products that cost $100, and each nets you $10 in profit. If 1,000 customers are buying from you, then, on average, each customer will bring in 10 units of revenue for your firm (1 x $10 = $10). It means you'll need to bring in 1,000 units of income to get just one new customer. If each revenue department is $100, then you'll have to sell 10,000 units for one additional customer.


    Redefine your business model.

    If you're a business that's currently focused on generating revenue at the expense of customer lifetime value, then consider changing your business model. An excellent first step is to stop thinking about how much income you need to generate and focus on creating a profitable sale with each customer.


    Final Thoughts

    Customer lifetime value is a metric that measures the total profit a company will make on an individual customer over their lifetime. This means that the higher a company's customer lifetime value, the more money they will make from customers and how much time they will invest into making a profit.

     

    To calculate this metric across their entire customer base, companies must determine their average customer lifetime value. This is done via calculating customer value over a customer's lifetime, within a year, or across any number of years. This will depend on the business strategy, but it is essential to track the customer lifetime value regardless of how many years a company uses.


    Do you feel like you are struggling with putting "strategy" and "business growth concepts" in place that make a difference? Doing it all is overwhelming! Let’s have a honest discussion about your business and see if the Power of 10 can help you. Click “HERE” to have a great conversation with our team today.


    Written and Published By The Strategic Advisor Board Team
    C. 2017-2021 Strategic Advisor Board / M&C All Rights Reserved

    www.strategicadvisorboard.com
     / info@strategicadvisorboard.com

    January 30, 2025
    In today’s fast-paced digital economy, search engine marketing (SEM) is an indispensable tool for businesses aiming to drive traffic, generate leads, and boost conversions. A key component of SEM is crafting ads that attract clicks, but the journey doesn’t end there. Once users click on your ad, the real challenge of converting that interest into action begins.  A landing page is the destination that users are directed to after clicking on an ad. Unlike a homepage that offers general information about a business, a landing page focuses on a single offer or call-to-action. But for a landing page to increase conversion rates, it must provide an experience that aligns with the promise made in your ad.
    By Jason Miller January 14, 2025
    In the complex realm of modern business, there exists a perpetual balancing act a delicate equilibrium between profit, ethics, and social responsibility. It is a realm where financial success meets moral compass, and where the pursuit of self-interest converges with the greater good of society. This article embarks on a journey to unravel this intricate interplay and explore how businesses navigate the sometimes-turbulent waters where profit motives, ethical considerations, and social responsibility converge. At its core, the balancing act we explore here is about harmonizing two seemingly contradictory forces: the relentless drive to maximize profits, often seen as the lifeblood of any enterprise, and the ethical and social responsibilities that guide businesses toward a more sustainable and compassionate path. It is about understanding that success in the modern business world is no longer solely defined by financial gains but also by the positive impact a company has on its stakeholders and the broader community. In a world where consumers, investors, and employees increasingly demand more than just profits from corporations, understanding and mastering this balancing act has never been more critical. So, join us on this enlightening journey as we dissect the intricate dance between profit, ethics, and social responsibility, and uncover the blueprint for creating a business world that thrives while making a meaningful difference. Profit vs. Ethics At the heart of the balancing act in business lies the tension between the pursuit of profit and the imperative of ethical considerations. This tension has been a hallmark of the business world for centuries, and it continues to shape the decisions and actions of organizations large and small. The Pursuit of Profit Profit is often viewed as the primary goal of business. It's the financial engine that drives growth, innovation, and sustainability. Businesses exist to generate revenue and provide returns to shareholders, and this drive for profit can sometimes lead to a singular focus on the bottom line. Ethical Dilemmas in Business Yet, the pursuit of profit is not without its ethical challenges. Businesses frequently face dilemmas that force them to consider the moral implications of their actions. These dilemmas may include issues such as: Labor Practices: Decisions related to fair wages, working conditions, and employee rights can test a company's commitment to ethics when they intersect with profit considerations. Environmental Impact: Balancing profit with environmental responsibility is a common challenge. Companies must decide how to manage their ecological footprint while remaining economically viable. Consumer Welfare: Ethical questions arise when it comes to product safety, marketing practices, and fair pricing. Companies must weigh these considerations against profit margins. Balancing Profit and Ethical Considerations The key to success in navigating the profit vs. ethics conundrum lies in finding a balance. Businesses that excel in this area recognize that profitability and ethics are not mutually exclusive. Instead, they understand that ethical behavior can lead to long-term profitability by fostering trust, enhancing reputation, and attracting socially conscious customers and investors. Social responsibility in business In today's interconnected world, businesses are increasingly expected to operate with a sense of social responsibility. This concept, often referred to as Corporate Social Responsibility (CSR), transcends the traditional profit motive and emphasizes a company's obligations to the broader society in which it operates. Understanding Corporate Social Responsibility (CSR) Corporate Social Responsibility (CSR) is a voluntary commitment by businesses to act ethically and contribute positively to society beyond their primary profit-making objectives. It encompasses a wide range of activities and initiatives aimed at addressing social, environmental, and ethical issues. Key aspects of CSR include: Environmental Stewardship : Implementing sustainable practices to reduce carbon footprints, conserve resources, and minimize environmental impact. Community Engagement : Engaging with local communities and supporting social initiatives, such as education, healthcare, and infrastructure development. Ethical Governance : Ensuring transparency, accountability, and ethical behavior within the organization, including fair treatment of employees and ethical supply chain practices. Philanthropy : Donating a portion of profits to charitable causes or organizations, either through financial contributions or in-kind support. Impactful CSR Initiatives Businesses engaging in CSR initiatives can create a positive impact in various ways: Enhanced Reputation : Demonstrating a commitment to social responsibility can enhance a company's reputation, fostering trust among consumers, investors, and stakeholders. Attracting Talent: Companies known for their social responsibility tend to attract top talent who are passionate about working for organizations aligned with their values. Competitive Advantage : CSR initiatives can be a source of competitive advantage, as socially conscious consumers increasingly prefer brands that align with their values. Risk Mitigation : Ethical behavior and responsible practices can help mitigate legal, regulatory, and reputational risks. Integrating Social Responsibility into Business Mod els Successful CSR initiatives are not mere add-ons; they are integrated into the core business strategy. Companies that excel in social responsibility go beyond one-off philanthropic gestures. They embed ethical and sustainable practices into their operations, products, and services. Challenges and Ethical Considerations As businesses strive to balance profit, ethics, and social responsibility, they encounter a spectrum of challenges and ethical dilemmas that demand thoughtful navigation. These challenges underscore the complexity of the balancing act and the need for conscious decision-making. Ethical Challenges in Pursuit of Profit Short-Term vs. Long-Term Gains : One of the fundamental ethical dilemmas is the trade-off between short-term financial gains and long-term sustainability. Businesses may be tempted to prioritize immediate profits, potentially at the expense of long-term environmental, social, or ethical consequences. Cost-Cutting vs. Fair Labor Practices: Striking a balance between cost-cutting measures and maintaining fair labor practices can be challenging. Ethical concerns arise when businesses seek to reduce labor costs through practices that compromise worker rights and well-being. Transparency and Accountability : Ensuring transparency in financial reporting, supply chain practices, and corporate governance is an ethical imperative. Businesses must grapple with the ethical dilemma of balancing the need for transparency with protecting proprietary information. Balancing Short-Term Gains with Long-Term Sustainability The tension between short-term gains and long-term sustainability is a recurring challenge. Ethical businesses recognize that prioritizing sustainability, even if it involves initial costs, can yield long-term benefits. However, the pressure to deliver immediate financial results can create ethical conflicts. Reputation Management and Ethical Crises Maintaining a strong ethical reputation is vital, but businesses can face ethical crises that tarnish their image. Ethical considerations must guide crisis management strategies to regain trust and credibility. Complexity of Supply Chains Global supply chains often involve multiple stakeholders and regions with varying ethical standards. Businesses must grapple with the challenge of ensuring ethical practices throughout their supply chains, addressing issues like child labor and environmental degradation. Ethical Decision-Making At the core of these challenges is the need for ethical decision-making. Businesses must establish clear ethical guidelines, codes of conduct, and decision frameworks to navigate complex situations where profit and social responsibility intersect. Striking the right balance between profit, ethics, and social responsibility requires vigilance, commitment, and a long-term perspective. It demands that businesses prioritize ethical considerations not as an afterthought but as a core element of their business strategies. The following sections will delve into successful case studies and emerging trends that showcase how businesses can overcome these challenges while upholding their ethical responsibilities. Future trends The landscape of business ethics and social responsibility is continually evolving, shaped by changing societal values, technological advancements, and global challenges. To stay ahead in this dynamic environment, businesses must anticipate and adapt to emerging trends. Here are some future trends that will influence the way companies balance profit, ethics, and social responsibility: Evolving Business Paradigms Purpose-Driven Business: The trend toward purpose-driven businesses is expected to intensify. Companies that prioritize a clear sense of purpose beyond profit will resonate more with socially conscious consumers and investors. Stakeholder Capitalism : Businesses will increasingly adopt a stakeholder-centric approach, recognizing that they have responsibilities not only to shareholders but also to employees, customers, communities, and the environment. The Role of Technology and Globalization Ethical Tech : The technology sector will face increased scrutiny regarding ethical considerations, data privacy, and the responsible use of artificial intelligence. Ethical tech practices will become a competitive advantage. Supply Chain Transparency : Advancements in blockchain technology will enhance supply chain transparency, enabling consumers to trace the origin and ethical practices associated with products. Emerging Trends in Social Responsibility Environmental Sustainability : Climate change mitigation and environmental sustainability will remain at the forefront of social responsibility. Companies will be expected to set ambitious sustainability goals and reduce their carbon footprint. Diversity, Equity, and Inclusion: Companies will continue to prioritize diversity, equity, and inclusion in the workplace, with a focus on closing gender and racial gaps in leadership positions. Social Impact Investment: Social impact investing, where investors seek both financial returns and positive social or environmental impacts, will gain momentum, influencing corporate decision-making. Ethical Supply Chains Circular Economy: The transition to a circular economy, where resources are reused and recycled, will become a standard practice for businesses seeking to reduce waste and environmental impact. Ethical Marketing and Transparency Authentic Branding : Authenticity in marketing will be crucial. Consumers will demand transparency and honesty in advertising and branding efforts. Sustainable Packaging: Ethical packaging choices, including recyclable and biodegradable materials, will become more prevalent as consumers prioritize environmentally friendly options. Regulatory Changes Tightening Regulations: Governments and regulatory bodies are expected to introduce more stringent regulations related to ethical business practices, requiring greater compliance and transparency. Employee Well-Being Work-Life Balance : Companies will prioritize employee well-being, offering flexible work arrangements and mental health support to address work-related stress and burnout. Adapting to these trends will be essential for businesses aiming to thrive in an increasingly conscious and interconnected world. By embracing these shifts and integrating ethics and social responsibility into their core strategies, companies can not only navigate the evolving landscape successfully but also contribute to a more sustainable and responsible global business ecosystem. Conclusion In the intricate dance between profit, ethics, and social responsibility, businesses find themselves at a pivotal crossroads. The challenges are abundant, the dilemmas are complex, but the imperatives are clear. This exploration has illuminated the fact that the pursuit of profit does not have to come at the cost of ethics or social responsibility. In fact, businesses that strike a harmonious balance between these elements can thrive in a rapidly changing world where consumers, investors, and stakeholders demand more than mere financial returns. The future of business lies in embracing emerging trends that underscore the significance of ethical behavior, social impact, and sustainability. Purpose-driven businesses, stakeholder-centric models, and the responsible use of technology are set to redefine success. Ethical considerations, from diversity and inclusion to supply chain transparency and environmental sustainability, will shape corporate strategies and decisions. As the world becomes more interconnected and information flows more freely, authenticity, transparency, and accountability will be non-negotiable. Are you ready to navigate the complex interplay of profit, ethics, and social responsibility in your business? Contact Strategic Advisor Board today to align your business strategies with ethical practices and social responsibility, ensuring a sustainable and successful future in the modern business landscape. Let's make a meaningful impact together! This article was brought to you by: Jason Miller, AKA Jason "The Bull" Miller, Founder/CEO and Senior Global Managing Partner of the Strategic Advisor Board - What has your business done for YOU today? The Strategic Advisor Board is designed to help you get over, around or through so you can reach your next goal. That is what we were built for and we are really good. Just reach out and touch us here to setup a call and have a quick conversation with our team today. Written and Published By The Strategic Advisor Board Team C. 2017-2023 Strategic Advisor Board / M&C All Rights Reserved
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