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    Understanding GDPR Requirements and How they Affect Your Business

    Strategic Advisor Board

    It's no secret to many online businesses that the European Union General Data Protection Regulation (GDPR) regulations are reigniting a debate between the right to privacy and commerce. While some companies refuse to touch personal data, this is not a viable solution for most businesses. This article will discuss all Understanding GDPR Requirements and their effect on businesses.


    What is the GDPR?

    The General Data Protection Regulation (GDPR) is an EU law that helps protect personal data and was previously known as the European Union Data Protection Directive. The GDPR is a set of rules for how organizations process and store the data of EU citizens. The GDPR was created to cover only private companies. That is, companies that are headquartered in the European Union and are based within the physical borders of the EU. The GDPR was later extended to cover all organizations that store or process any data of an EU citizen.


    The purposes of the GDPR include:

    In other words, the GDPR is designed to make sure that your data is protected and not used against you without your knowledge. The GDPR also covers the use of Personal Data. It includes any information such as names, addresses, phone numbers, and email addresses that a company has on file. The GDPR defines Personal Data as "any information relating to an identified or identifiable natural person ("data subject"), an identified or identifiable natural person is living in the Community ("data subject"). An identifiable or identifiable natural person can be known to you personally (e.g., a name and an address that you know), directly, or indirectly (e.g., through a data subject). It also includes information relating to an identified or identifiable person (e.g., an email address) that links to your Personal Data.


    What is considered personal data under this regulation?

    Personal data is any information relating to a natural person, such as a name, identification number, location information, online identifier, or factors specific to the person's physical, physiological, genetic, mental, economic, cultural, or social identity.


    The definition of personal data expands significantly from previous laws and regulations; now, any individual's IP address is considered personally identifiable. Any website with a comments section for user input will now be required to comply with GDPR rules on collecting and storing IP addresses.


    What does "personal data" mean?

    Personal data refers to information about an identified or identifiable individual. Such information can be text, images, audio, video recordings, software, and identification numbers. Examples of personal data include names, addresses, email addresses, and photographs or DNA genomes - if they can be used to identify a single person.


    What are the penalties for non-compliance?

    The maximum monetary penalty under GDPR is €20 million ($23.5 million), or 2% of annual revenue, whichever is greater, which will be levied against any EU organization that is found to be in violation. There will also be fines imposed for each violation committed by an organization; the penalties are €10 million ($12.5 million) or 0.2% of annual revenue, whichever is greater, which will be levied against any EU business that is found to have violated GDPR rules multiple times within 12 months.


    What is the General Data Protection Regulation?

    The General Data Protection Regulation (GDPR) is a European Union law that entered into force in May 2016 and governed the processing of personal data within Europe. The GDPR establishes new rules for all organizations that collect or process personal data, protecting people's privacy by regulating the use and storage of their personal data.


    What is the principle of data protection?

    The GDPR requires organizations to protect personal information and use it appropriately, securely, and legally. It includes taking measures to ensure that personal data is not acquired for one purpose but another – a situation referred to as "data processing." It also means that personal data must not be disclosed to third parties without the data subject's consent.


    What are the essential requirements under GDPR?

    Any EU organization that gathers, processes, stores, or otherwise handles the personal data of EU citizens must comply with all of the critical requirements listed below:


    Anyone who handles, processes, or stores the private data of EU citizens (including companies and websites) must be transparent about their work and all operations carried out in compliance with GDPR. An organization will be required to post a privacy policy online describing exactly how its website and information collection operations function to ensure transparency. Under this policy, a business will have to outline how it collects, stores, and processes personal data; how users can access their data; and how they can request corrections of inaccurate information.


    An organization must collect and process a user's data only when the individual gives their explicit consent (opt-in). Data collection and processing can be carried out for any of the reasons listed in article 6, which include the operation of an EU organization's website; running an EU business; legitimate interests pursued by an organization or a third party (such as marketing/advertising inquiries); or legal obligations.

     

    The GDPR aims to empower individuals with more rights over how their data is collected and processed, including how individuals can request that an organization corrects or deletes any incorrect information they hold. GDPR also enables EU citizens to request copies of their data held by an EU business. GDPR requires that all information access requests be fulfilled free of charge within a specific timeframe.

    An organization that processes the private data of EU citizens must ensure that its employees and agents also comply with GDPR rules. It includes ensuring that any staff members who handle personal data have undergone training on data protection and security measures and ensuring all employees are aware of the penalties for non-compliance with GDPR. Specific training will also be required for those employees in positions of responsibility regarding information security, such as system administrators.


    When it comes to data breaches, GDPR stipulates that organizations must respond (within 72 hours) by informing the supervisory authority of a significant data breach. The organization will also have to notify individuals whose private data has been compromised and provide technical and organizational measures meant to recover and prevent further damage from being done. The supervisory authority will inspect the organization within a set time frame and may also impose fines on non-compliance with GDPR rules.

     

    An organization must also have specific processes for handling customer requests for access to their personal information. These access requests can be made in person, by phone, or by email. Organizations will have to process requests within a set time frame and be able to provide both written evidence of the request as well as proof that it was completed.

     

    Any organization that deals with the personal data of EU citizens must also have a written data protection policy that clearly defines how the organization will collect, store and process personal information, including what purpose and why it is collected. This policy must be posted on the internet for public view and information about security measures. This policy will also explain which third-party organizations an organization may share or sell their data to. All employee training documents (such as manuals) must contain all explanation areas relevant to the GDPR rules about privacy and data protection. It includes maintaining data confidentiality, security measures to protect against computer attacks, and details on the nature of data collection and processing.


    An EU business must also put in place procedures for reporting data security breaches to the authorities if personal information is disclosed. It must also include destruction policies for any data that has been obtained but is no longer required. If a business processes sensitive personal data, it is expected to complete a risk assessment on what could happen if there was a breach of information. The risk assessment should also provide a detailed plan for keeping data secure, including what kind of security measures will be used.

     

    Under GDPR, every EU organization that has any access to the personal data of EU citizens must comply with the local laws of that country. When dealing with data protection issues in other countries, such as Australia, Canada, and the United States, GDPR requires them to comply with the regulations set down by the European Commission's Article 29 Working Party (formerly known as CODIM). It includes ensuring all international transfers take place exclusively using standard contractual clauses and subjecting a business' data processing practices to regular scrutiny.


    Why is this law so important?

    This law is essential because it establishes the primary conditions for processing the personal information of European citizens. It means that all organizations will have to comply with the data protection requirements, regardless of whether they are based in the EU or elsewhere.


    GDPR Impact on your Business

    The General Data Protection Regulation (GDPR) will become effective on May 25, 2018, and the data protection changes that it brings to the European Union will have some important implications for businesses. Organizations must be able to track their data and identify which third-party applications are accessing their data and take steps today to minimize risks if applications need updating or switching. This blog post provides an overview of some of these critical areas and outlines your organization's compliance with GDPR.


    1.  Know who has access to your data

    The GDPR will define the requirements on companies handling personal data (defined as any information relating to a person that can be identified, including an identity number, location, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person).


    It will add a new entry to the European Union Data Protection Directive and require that companies have policies and procedures to determine who has access to your data and its use. It will also need authorization to continue access to your data by third-party applications.

     

    To accomplish this, organizations need to know where their data are and how those applications are accessing it. One way to do this is through database firewall technology that can be used to create a secure database perimeter around your mission-critical information, which supports automated monitoring and alert capabilities and provides a continual auditing trail.


    2.  Update apps to ensure compliance

    Organizations that do not update their applications with GDPR-compliant functionality will be at risk of the "knowing-what" approach, which requires that companies know the data collected first. In addition, third-party apps would be required to comply with GDPR and all applicable laws and regulations in other countries or jurisdictions where they process personal data.

     

    This area makes it essential to engage with a trusted technology partner to identify and remedy the risks associated with the outdated apps you are still relying on.


    3.  Limit data processing to what's necessary

    The GDPR states that companies must not collect personal data if not necessary for their business purposes. Organizations may need to rethink how they can process or use data in terms of volume and value.

     

    Another way to do this is by partnering with a trusted technology partner who can assist you in identifying the applications that have legitimate business purposes for holding on to your data and those that do not.


    4.  Maintain up-to-date documentation

    The GDPR will require companies to maintain documentation for their entire database of personal data, including documentation that shows the purpose for which the personal data is collected and processed by third parties. It also sets a new requirement that information is kept readily available in an electronic format.

     

    Documentation should include the name and contact information of the company that has collected personal data and who has access to it, and how it is being used. Consider using self-service portals for end-users to see who is accessing their data, along with other useful operational reports about who, what, and where your data are at any point in time.


    5.  Schedule annual internal audits

    The GDPR will require organizations to audit their personal data processing activities at least annually to comply with the law. For each analysis, the company should record what data were accessed, the purpose of collecting it, and the period it was used.

    It also requires strict controls around accessing personal data, storing it securely, and ensuring that it is not accessible by any third parties.


    6.  Develop data protection plans

    Organizations coming up to compliance deadlines in 2018 may need to consider developing a data protection plan for their organization for use after the GDPR comes into effect. It should include how personal data will be defined, protected, and disposed of, including the retention periods required for different types of data and the types of changes such as business processes or technologies that could affect personal data.


    In addition to the responsibilities of the data controller and processor, it also requires organizations to notify authorities within 72 hours of an incident.

     

    It also requires a public commitment to adhering to the GDPR by providing information about how you commit to safeguarding personal data, which can be done through a statement on your website or through documents such as privacy policies or your code of conduct. It would help if you made all information readily available and accessible without any charges.


    7.  Develop a breach notification policy and plan

    The GDPR requires that organizations report any data protection breaches to the relevant supervisory authority within 72 hours. They must also notify individuals affected by such a breach without undue delay. These policies and procedures should be in line with any other compliance requirements in your industry sector, for example, Payment Card Industry (PCI) security standards for companies handling financial information or Health Insurance Portability and Accountability Act (HIPAA) compliance for healthcare companies.

     

    Some security experts warn that 2021 is closer to the calendar upon which GDPR will be enforced. Some companies, especially tech-oriented ones, may not be ready for compliance when the law takes effect.


    Do you feel like you are struggling with putting "strategy" and "business growth concepts" in place that make a difference? Doing it all is overwhelming! Let’s have a honest discussion about your business and see if the Power of 10 can help you. Click “HERE” to have a great conversation with our team today.


    Written and Published By The Strategic Advisor Board Team
    C. 2017-2021 Strategic Advisor Board / M&C All Rights Reserved

    www.strategicadvisorboard.com
     / info@strategicadvisorboard.com

    January 30, 2025
    In today’s fast-paced digital economy, search engine marketing (SEM) is an indispensable tool for businesses aiming to drive traffic, generate leads, and boost conversions. A key component of SEM is crafting ads that attract clicks, but the journey doesn’t end there. Once users click on your ad, the real challenge of converting that interest into action begins.  A landing page is the destination that users are directed to after clicking on an ad. Unlike a homepage that offers general information about a business, a landing page focuses on a single offer or call-to-action. But for a landing page to increase conversion rates, it must provide an experience that aligns with the promise made in your ad.
    By Jason Miller January 14, 2025
    In the complex realm of modern business, there exists a perpetual balancing act a delicate equilibrium between profit, ethics, and social responsibility. It is a realm where financial success meets moral compass, and where the pursuit of self-interest converges with the greater good of society. This article embarks on a journey to unravel this intricate interplay and explore how businesses navigate the sometimes-turbulent waters where profit motives, ethical considerations, and social responsibility converge. At its core, the balancing act we explore here is about harmonizing two seemingly contradictory forces: the relentless drive to maximize profits, often seen as the lifeblood of any enterprise, and the ethical and social responsibilities that guide businesses toward a more sustainable and compassionate path. It is about understanding that success in the modern business world is no longer solely defined by financial gains but also by the positive impact a company has on its stakeholders and the broader community. In a world where consumers, investors, and employees increasingly demand more than just profits from corporations, understanding and mastering this balancing act has never been more critical. So, join us on this enlightening journey as we dissect the intricate dance between profit, ethics, and social responsibility, and uncover the blueprint for creating a business world that thrives while making a meaningful difference. Profit vs. Ethics At the heart of the balancing act in business lies the tension between the pursuit of profit and the imperative of ethical considerations. This tension has been a hallmark of the business world for centuries, and it continues to shape the decisions and actions of organizations large and small. The Pursuit of Profit Profit is often viewed as the primary goal of business. It's the financial engine that drives growth, innovation, and sustainability. Businesses exist to generate revenue and provide returns to shareholders, and this drive for profit can sometimes lead to a singular focus on the bottom line. Ethical Dilemmas in Business Yet, the pursuit of profit is not without its ethical challenges. Businesses frequently face dilemmas that force them to consider the moral implications of their actions. These dilemmas may include issues such as: Labor Practices: Decisions related to fair wages, working conditions, and employee rights can test a company's commitment to ethics when they intersect with profit considerations. Environmental Impact: Balancing profit with environmental responsibility is a common challenge. Companies must decide how to manage their ecological footprint while remaining economically viable. Consumer Welfare: Ethical questions arise when it comes to product safety, marketing practices, and fair pricing. Companies must weigh these considerations against profit margins. Balancing Profit and Ethical Considerations The key to success in navigating the profit vs. ethics conundrum lies in finding a balance. Businesses that excel in this area recognize that profitability and ethics are not mutually exclusive. Instead, they understand that ethical behavior can lead to long-term profitability by fostering trust, enhancing reputation, and attracting socially conscious customers and investors. Social responsibility in business In today's interconnected world, businesses are increasingly expected to operate with a sense of social responsibility. This concept, often referred to as Corporate Social Responsibility (CSR), transcends the traditional profit motive and emphasizes a company's obligations to the broader society in which it operates. Understanding Corporate Social Responsibility (CSR) Corporate Social Responsibility (CSR) is a voluntary commitment by businesses to act ethically and contribute positively to society beyond their primary profit-making objectives. It encompasses a wide range of activities and initiatives aimed at addressing social, environmental, and ethical issues. Key aspects of CSR include: Environmental Stewardship : Implementing sustainable practices to reduce carbon footprints, conserve resources, and minimize environmental impact. Community Engagement : Engaging with local communities and supporting social initiatives, such as education, healthcare, and infrastructure development. Ethical Governance : Ensuring transparency, accountability, and ethical behavior within the organization, including fair treatment of employees and ethical supply chain practices. Philanthropy : Donating a portion of profits to charitable causes or organizations, either through financial contributions or in-kind support. Impactful CSR Initiatives Businesses engaging in CSR initiatives can create a positive impact in various ways: Enhanced Reputation : Demonstrating a commitment to social responsibility can enhance a company's reputation, fostering trust among consumers, investors, and stakeholders. Attracting Talent: Companies known for their social responsibility tend to attract top talent who are passionate about working for organizations aligned with their values. Competitive Advantage : CSR initiatives can be a source of competitive advantage, as socially conscious consumers increasingly prefer brands that align with their values. Risk Mitigation : Ethical behavior and responsible practices can help mitigate legal, regulatory, and reputational risks. Integrating Social Responsibility into Business Mod els Successful CSR initiatives are not mere add-ons; they are integrated into the core business strategy. Companies that excel in social responsibility go beyond one-off philanthropic gestures. They embed ethical and sustainable practices into their operations, products, and services. Challenges and Ethical Considerations As businesses strive to balance profit, ethics, and social responsibility, they encounter a spectrum of challenges and ethical dilemmas that demand thoughtful navigation. These challenges underscore the complexity of the balancing act and the need for conscious decision-making. Ethical Challenges in Pursuit of Profit Short-Term vs. Long-Term Gains : One of the fundamental ethical dilemmas is the trade-off between short-term financial gains and long-term sustainability. Businesses may be tempted to prioritize immediate profits, potentially at the expense of long-term environmental, social, or ethical consequences. Cost-Cutting vs. Fair Labor Practices: Striking a balance between cost-cutting measures and maintaining fair labor practices can be challenging. Ethical concerns arise when businesses seek to reduce labor costs through practices that compromise worker rights and well-being. Transparency and Accountability : Ensuring transparency in financial reporting, supply chain practices, and corporate governance is an ethical imperative. Businesses must grapple with the ethical dilemma of balancing the need for transparency with protecting proprietary information. Balancing Short-Term Gains with Long-Term Sustainability The tension between short-term gains and long-term sustainability is a recurring challenge. Ethical businesses recognize that prioritizing sustainability, even if it involves initial costs, can yield long-term benefits. However, the pressure to deliver immediate financial results can create ethical conflicts. Reputation Management and Ethical Crises Maintaining a strong ethical reputation is vital, but businesses can face ethical crises that tarnish their image. Ethical considerations must guide crisis management strategies to regain trust and credibility. Complexity of Supply Chains Global supply chains often involve multiple stakeholders and regions with varying ethical standards. Businesses must grapple with the challenge of ensuring ethical practices throughout their supply chains, addressing issues like child labor and environmental degradation. Ethical Decision-Making At the core of these challenges is the need for ethical decision-making. Businesses must establish clear ethical guidelines, codes of conduct, and decision frameworks to navigate complex situations where profit and social responsibility intersect. Striking the right balance between profit, ethics, and social responsibility requires vigilance, commitment, and a long-term perspective. It demands that businesses prioritize ethical considerations not as an afterthought but as a core element of their business strategies. The following sections will delve into successful case studies and emerging trends that showcase how businesses can overcome these challenges while upholding their ethical responsibilities. Future trends The landscape of business ethics and social responsibility is continually evolving, shaped by changing societal values, technological advancements, and global challenges. To stay ahead in this dynamic environment, businesses must anticipate and adapt to emerging trends. Here are some future trends that will influence the way companies balance profit, ethics, and social responsibility: Evolving Business Paradigms Purpose-Driven Business: The trend toward purpose-driven businesses is expected to intensify. Companies that prioritize a clear sense of purpose beyond profit will resonate more with socially conscious consumers and investors. Stakeholder Capitalism : Businesses will increasingly adopt a stakeholder-centric approach, recognizing that they have responsibilities not only to shareholders but also to employees, customers, communities, and the environment. The Role of Technology and Globalization Ethical Tech : The technology sector will face increased scrutiny regarding ethical considerations, data privacy, and the responsible use of artificial intelligence. Ethical tech practices will become a competitive advantage. Supply Chain Transparency : Advancements in blockchain technology will enhance supply chain transparency, enabling consumers to trace the origin and ethical practices associated with products. Emerging Trends in Social Responsibility Environmental Sustainability : Climate change mitigation and environmental sustainability will remain at the forefront of social responsibility. Companies will be expected to set ambitious sustainability goals and reduce their carbon footprint. Diversity, Equity, and Inclusion: Companies will continue to prioritize diversity, equity, and inclusion in the workplace, with a focus on closing gender and racial gaps in leadership positions. Social Impact Investment: Social impact investing, where investors seek both financial returns and positive social or environmental impacts, will gain momentum, influencing corporate decision-making. Ethical Supply Chains Circular Economy: The transition to a circular economy, where resources are reused and recycled, will become a standard practice for businesses seeking to reduce waste and environmental impact. Ethical Marketing and Transparency Authentic Branding : Authenticity in marketing will be crucial. Consumers will demand transparency and honesty in advertising and branding efforts. Sustainable Packaging: Ethical packaging choices, including recyclable and biodegradable materials, will become more prevalent as consumers prioritize environmentally friendly options. Regulatory Changes Tightening Regulations: Governments and regulatory bodies are expected to introduce more stringent regulations related to ethical business practices, requiring greater compliance and transparency. Employee Well-Being Work-Life Balance : Companies will prioritize employee well-being, offering flexible work arrangements and mental health support to address work-related stress and burnout. Adapting to these trends will be essential for businesses aiming to thrive in an increasingly conscious and interconnected world. By embracing these shifts and integrating ethics and social responsibility into their core strategies, companies can not only navigate the evolving landscape successfully but also contribute to a more sustainable and responsible global business ecosystem. Conclusion In the intricate dance between profit, ethics, and social responsibility, businesses find themselves at a pivotal crossroads. The challenges are abundant, the dilemmas are complex, but the imperatives are clear. This exploration has illuminated the fact that the pursuit of profit does not have to come at the cost of ethics or social responsibility. In fact, businesses that strike a harmonious balance between these elements can thrive in a rapidly changing world where consumers, investors, and stakeholders demand more than mere financial returns. The future of business lies in embracing emerging trends that underscore the significance of ethical behavior, social impact, and sustainability. Purpose-driven businesses, stakeholder-centric models, and the responsible use of technology are set to redefine success. Ethical considerations, from diversity and inclusion to supply chain transparency and environmental sustainability, will shape corporate strategies and decisions. As the world becomes more interconnected and information flows more freely, authenticity, transparency, and accountability will be non-negotiable. Are you ready to navigate the complex interplay of profit, ethics, and social responsibility in your business? Contact Strategic Advisor Board today to align your business strategies with ethical practices and social responsibility, ensuring a sustainable and successful future in the modern business landscape. Let's make a meaningful impact together! This article was brought to you by: Jason Miller, AKA Jason "The Bull" Miller, Founder/CEO and Senior Global Managing Partner of the Strategic Advisor Board - What has your business done for YOU today? The Strategic Advisor Board is designed to help you get over, around or through so you can reach your next goal. That is what we were built for and we are really good. Just reach out and touch us here to setup a call and have a quick conversation with our team today. Written and Published By The Strategic Advisor Board Team C. 2017-2023 Strategic Advisor Board / M&C All Rights Reserved
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Inventory management has improved as AI enhances the forecast of its needs based on past data and trends. This greatly reduces food wastage and assures the availability of popular items. Moreover, AI further monitors equipment performance and predicts when maintenance should be performed. This prevents service disruptions and ensures a smooth flow of operations. The proactive approach of AI allows restaurants to deliver constant quality service without experiencing sudden system downtime, further enhancing the reliability and experience of dining out. AI-Enhanced Customer Feedback Mechanisms AI is changing the way restaurants handle guest feedback and improve their service. AI tools automate real-time feedback, collecting, capturing, and analyzing it instantly. This allows restaurants to take immediate action on issues and often prevent them before a customer leaves. Beyond this, AI can automatically analyze online reviews for important insights into customer satisfaction and where improvements need to be made. Moreover, AI systems handle follow-up communications, personalized responses, and reinforcement of positive experiences that assure you your opinions mean something. This approach not only builds loyalty but also encourages you to return, knowing your feedback will be valued. Seamless Integration and Strategic Benefits of AI The real power of AI in restaurant customer service lies in its seamless integration across all touchpoints. AI improves the customer experience through immediate responses and personalized engagement, freeing the staff from personal attention to detail that will make experiences memorable. It drives operational excellence by predicting customer trends. It operates effective inventory management and schedules staff appropriately to match demand in real time for seamless service and consistent levels of customer satisfaction. In addition, AI can analyze large volumes of customer data and provide restaurants with meaningful insights to tailor their offerings and promotions more effectively. Integration not only enhances operational efficiency but also supports business growth, ensuring that the dining experience remains enjoyable and well-managed. Comparison: Traditional vs. AI-Powered Restaurant Service To better understand the impact of AI on restaurant customer service, let's compare traditional approaches with AI-powered solutions:
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