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    When Do You Hire a General Manager and What Do You Look For?

    Strategic Advisor Board

    If you're a startup founder or in a leadership position at a small business, the thought of hiring your first general manager may seem daunting. It's important to know what should be on your checklist as you search for the right candidate and while they're still in the interview process. In this article, we'll show you When Do You Hire a General Manager and What Do You Look For? First, let's take a look at why it pays to have an experienced GM on board.



    Why Hire a General Manager?

    Think about all the moving pieces involved in running a business. Sounds like a lot of work, right? Now think about having to do it all on your own. How much work would that be?

     

    We're betting you wouldn't be able to handle it.

     

    You're likely to get rid of many of the decisions you should be making and let things slip instead. Or you may have such a tight schedule that it's tough to hire someone skilled in those areas, and your company needs time to grow enough that they can learn those areas. Here are key advantages of hiring a general manager:


    1.  Fresh Perspective

    Your company may not need the services of a development manager, but you might want a junior marketing manager or sales director instead. Hiring a general manager means that they can bring in fresh perspectives that might be lacking elsewhere in your team.


    2.  Riding the Waves

    A skilled general manager is not just someone who can get up to speed on the company quickly and then be productive. They're a good fit for your business because they are flexible and can ride the waves of your market's unique shifts.


    3.  Experienced

    Hiring a general manager is choosing an experienced individual who will be able to help you grow your company while they're still working with you. It's less costly than having to bring them on full-time, and it allows them to build up experience before they leave.


    4.  Enables Growth

    A skilled general manager can help you grow your company in two key ways: They can help you build a deeper bench of managers who know their roles and can start getting the bulk of the work done for you. They can help grow your company's network or invest in the future with strategic hires that they can make.


    5.  Personal Time

    You shouldn't have to spend time trying to figure out whether a certain decision is right for your company or not. Hiring a general manager means that they can make many of the decisions they need to keep your company on track, allowing you to spend more time on the people and processes that matter most.


    6.  Help Over Time

    A skilled general manager is a good fit for most companies. They can help you meet your KPIs and improve your business overall, providing you with the help you need now to get everything done at once.


    7.  Strategic Thinking

    A skilled general manager can use their expertise to guide you toward strategic business decisions that will pay off for your company. For example, they might suggest that you expand into new territories or diversify your offerings.


    8.  Management Opportunity

    When you're a small business, you don't want to be stuck without the ability to promote anyone if you need to hire a new manager or executive. A skilled general manager can help build that pool of talent to have more flexibility down the road.


    9.  Improve Culture

    A skilled general manager will be able to improve your business culture and manage your team more effectively than you could on your own.


    10.  Future Possibilities

    One of the advantages of hiring a general manager for your business is that you're keeping your options open, particularly if you work in a growing field. If you make strategic hires, like bringing in a key executive or hiring a new manager, you're improving your team's ability for the future.

     

    Let's take a look at some common questions about when to hire a general manager and how long you should look before asking them to join.



    When Do You Hire a General Manager?

    You should be looking for a general manager from Day 1 of your startup, or at least once you start seeing success. As you start seeing a lot of success, your company will most likely outgrow the minimum requirements for your first general manager.


    Here are key ways to decide when you should hire a GM for your business:


    1.   You've seen lots of success: In order to take the next step and hire a general manager, your business needs to be able to handle a few more pieces. Hiring a general manager allows you to grow at a steady rate and make strategic hires when the time is right.


    2.   You need their expertise: When you've outgrown your ability to know everything about your business, hiring a general manager will allow you to specialize in what you know best.


    3.   You need to grow your company: If you're not going to have a general manager immediately, focusing on growing your company and bringing in the best talent will improve your chances for success in the long run.


    4.   You need a strategic partner: A general manager will be able to help you choose the best business strategies and then implement them once you're ready.


    5.   You need the right fit: You should look for a general manager that compliments your business's needs. They should be able to handle the tasks you have available, and they should also be able to make strategic decisions as well.


    6.   You can't find a good GM: When you can't find a general manager that is a good fit for your business, you need to evaluate your current management system and determine if it's doing the work that it should be doing.


    7.   You need flexibility: One advantage of a general manager is that they can take on projects outside of their area of expertise, helping you grow your business in new directions and handle additional tasks.


    8.   Your company is growing: If your company is growing rapidly, you need someone who can help handle the increased workload and improve overall management.


    9.   You want a decision partner: If you're looking for someone that can help you make important business decisions and implement those decisions, a general manager will be the right choice.


    10. You want to hire multiple managers: A skilled general manager can help you promote new general managers, helping to expand your management team and create a deeper structure for your business.

     

    For what it's worth, if you're an executive or manager at a small business, it's always worth looking for a GM before you decide to change roles. It's good to know what you're leaving behind, even if the company will survive after your departure.



    What Do You Look For When Hiring a General Manager?

    When you're looking for general manager candidates, there are many qualities that you should be on the lookout for. Here are the important qualities that you should look for:


    1.  Management skills:

    As general managers, they will be doing all of the day-to-day management of your company. They will be responsible for developing and implementing strategies and ensuring that these strategies are being followed.


    2.  Leadership skills:

    They will be responsible for leading your team, but they also need to have leadership skills. It means that they will need to be able to build a good rapport with their team and inspire them in addition to handling the work.


    3.  Work ethic:

    You need to find someone who is willing and able to work hard. You can't have a general manager who flakes on their commitments or cancels meetings at the last minute, even if it's unavoidable.


    4.  Strategic skills:

    They need to be able to make good strategic decisions and have the ability to direct your company in the right direction. If they can come up with good strategies, they will also be able to implement them effectively.


    5.  Experience:

    It's always good to find a general manager who has experience in your particular business area and has led successful companies before.


    6.  Desire to grow:

    You need to find someone that is ambitious. The first year with a general manager will be daunting, and you'll have to adjust to their style, but if they have a strong desire to grow your business, they're likely someone worth hiring.


    7.  Business knowledge: 

    A skilled general manager should know how to improve your business overall and make strategic decisions as well. They should have the general business knowledge and be able to understand your bottom line as well.


    8.  Honesty:

    A general manager needs to be honest about the challenges that your company is facing, even if they're difficult to hear. If you can't trust your general manager and they're not telling you the truth, you should look for someone else.


    9.  Ability to make difficult decisions:

    You need to be able to tell if a general manager has the skills necessary to be a strong leader and make tough decisions. If they're going to lead your team and make critical decisions, you need to make sure that they have this ability.


    10.  Experience with your type of company:

    It's always good to find a general manager that has experience with similar companies and strategies. A general manager that has experience in your industry will be able to better understand your company's needs and how to improve your company for the future. Once you've found a general manager, it's time to interview them. There are three ways that you can interview candidates for a general manager:



    What to Ask Before Hiring a General Manager?

    Ask these questions and more before hiring a general manager:


    1. What is my company's growth plan for the next six months? What are the top three priorities for one year and beyond? Do I have at least one direct report?
    2. Do you currently have any employees?
    3. What are the current challenges of my company, and how do you plan on resolving them? 
    4. Have you managed businesses before? If so, what were your responsibilities? 
    5. How many people do you manage currently? Have you ever managed teams in the past? 
    6. What is your management style, and how do you think it will fit with my company's needs? 
    7. Do you have a favorite strategy for growing an organization? 
    8. What is your greatest strength and weakness? How do you currently overcome your weaknesses? 
    9. Do you know how to make difficult decisions? 
    10. Can you tell me about a time when you made a difficult decision and what the consequences were? 



    What's the difference between a manager and a general manager?

    The difference is simple yet profound. A manager will typically oversee more than one department in the workplace, while a general manager will typically handle only one aspect of a company, such as marketing or operations. General managers can lead a team, but they typically don't have as much flexibility with their jobs as a manager might.



    What do general managers do?

    A general manager is responsible for overseeing the performance of employees when it comes to production and service delivery. They are also responsible for setting the direction for new opportunities in the industry, such as new markets or products. General managers will typically be involved with sales and marketing but can handle any part of their company. The primary purpose of a general manager is to lead a company and improve its profitability.



    What does a general manager do in the company?

    An employee who works as a general manager is someone who doesn't just oversee sales but also implements strategies and makes sure they are being followed. They are the person who makes sure that operations are running smoothly and that the company is running efficiently. They will also be involved in making sure that all of the other departments within a company are performing as well. General managers will typically be responsible for leading a department, but not a whole company.



    Final Words

    The learning process of being a general manager is long, and it takes time to grow into the position. It's important that you find someone with the skills and experience you need. You should also be sure to find someone who has the leadership skills necessary for this position.

     

    At some point, every company will need a general manager. Having someone who can handle all of your company's needs is an asset that can help you succeed. As a business owner, you should know what makes a good general manager and how to find one for your business. The tips that you've read from this article can help you find someone who is reliable and can improve your business overall.


    Do you feel like you are struggling with putting "strategy" and "business growth concepts" in place that make a difference? Doing it all is overwhelming! Let’s have a honest discussion about your business and see if the Power of 10 can help you. Click “HERE” to have a great conversation with our team today.


    Written and Published By The Strategic Advisor Board Team
    C. 2017-2021 Strategic Advisor Board / M&C All Rights Reserved

    www.strategicadvisorboard.com
     / info@strategicadvisorboard.com

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    In the complex realm of modern business, there exists a perpetual balancing act a delicate equilibrium between profit, ethics, and social responsibility. It is a realm where financial success meets moral compass, and where the pursuit of self-interest converges with the greater good of society. This article embarks on a journey to unravel this intricate interplay and explore how businesses navigate the sometimes-turbulent waters where profit motives, ethical considerations, and social responsibility converge. At its core, the balancing act we explore here is about harmonizing two seemingly contradictory forces: the relentless drive to maximize profits, often seen as the lifeblood of any enterprise, and the ethical and social responsibilities that guide businesses toward a more sustainable and compassionate path. It is about understanding that success in the modern business world is no longer solely defined by financial gains but also by the positive impact a company has on its stakeholders and the broader community. In a world where consumers, investors, and employees increasingly demand more than just profits from corporations, understanding and mastering this balancing act has never been more critical. So, join us on this enlightening journey as we dissect the intricate dance between profit, ethics, and social responsibility, and uncover the blueprint for creating a business world that thrives while making a meaningful difference. Profit vs. Ethics At the heart of the balancing act in business lies the tension between the pursuit of profit and the imperative of ethical considerations. This tension has been a hallmark of the business world for centuries, and it continues to shape the decisions and actions of organizations large and small. The Pursuit of Profit Profit is often viewed as the primary goal of business. It's the financial engine that drives growth, innovation, and sustainability. Businesses exist to generate revenue and provide returns to shareholders, and this drive for profit can sometimes lead to a singular focus on the bottom line. Ethical Dilemmas in Business Yet, the pursuit of profit is not without its ethical challenges. Businesses frequently face dilemmas that force them to consider the moral implications of their actions. These dilemmas may include issues such as: Labor Practices: Decisions related to fair wages, working conditions, and employee rights can test a company's commitment to ethics when they intersect with profit considerations. Environmental Impact: Balancing profit with environmental responsibility is a common challenge. Companies must decide how to manage their ecological footprint while remaining economically viable. Consumer Welfare: Ethical questions arise when it comes to product safety, marketing practices, and fair pricing. Companies must weigh these considerations against profit margins. Balancing Profit and Ethical Considerations The key to success in navigating the profit vs. ethics conundrum lies in finding a balance. Businesses that excel in this area recognize that profitability and ethics are not mutually exclusive. Instead, they understand that ethical behavior can lead to long-term profitability by fostering trust, enhancing reputation, and attracting socially conscious customers and investors. Social responsibility in business In today's interconnected world, businesses are increasingly expected to operate with a sense of social responsibility. This concept, often referred to as Corporate Social Responsibility (CSR), transcends the traditional profit motive and emphasizes a company's obligations to the broader society in which it operates. Understanding Corporate Social Responsibility (CSR) Corporate Social Responsibility (CSR) is a voluntary commitment by businesses to act ethically and contribute positively to society beyond their primary profit-making objectives. It encompasses a wide range of activities and initiatives aimed at addressing social, environmental, and ethical issues. Key aspects of CSR include: Environmental Stewardship : Implementing sustainable practices to reduce carbon footprints, conserve resources, and minimize environmental impact. Community Engagement : Engaging with local communities and supporting social initiatives, such as education, healthcare, and infrastructure development. Ethical Governance : Ensuring transparency, accountability, and ethical behavior within the organization, including fair treatment of employees and ethical supply chain practices. Philanthropy : Donating a portion of profits to charitable causes or organizations, either through financial contributions or in-kind support. Impactful CSR Initiatives Businesses engaging in CSR initiatives can create a positive impact in various ways: Enhanced Reputation : Demonstrating a commitment to social responsibility can enhance a company's reputation, fostering trust among consumers, investors, and stakeholders. Attracting Talent: Companies known for their social responsibility tend to attract top talent who are passionate about working for organizations aligned with their values. Competitive Advantage : CSR initiatives can be a source of competitive advantage, as socially conscious consumers increasingly prefer brands that align with their values. Risk Mitigation : Ethical behavior and responsible practices can help mitigate legal, regulatory, and reputational risks. Integrating Social Responsibility into Business Mod els Successful CSR initiatives are not mere add-ons; they are integrated into the core business strategy. Companies that excel in social responsibility go beyond one-off philanthropic gestures. They embed ethical and sustainable practices into their operations, products, and services. Challenges and Ethical Considerations As businesses strive to balance profit, ethics, and social responsibility, they encounter a spectrum of challenges and ethical dilemmas that demand thoughtful navigation. These challenges underscore the complexity of the balancing act and the need for conscious decision-making. Ethical Challenges in Pursuit of Profit Short-Term vs. Long-Term Gains : One of the fundamental ethical dilemmas is the trade-off between short-term financial gains and long-term sustainability. Businesses may be tempted to prioritize immediate profits, potentially at the expense of long-term environmental, social, or ethical consequences. Cost-Cutting vs. Fair Labor Practices: Striking a balance between cost-cutting measures and maintaining fair labor practices can be challenging. Ethical concerns arise when businesses seek to reduce labor costs through practices that compromise worker rights and well-being. Transparency and Accountability : Ensuring transparency in financial reporting, supply chain practices, and corporate governance is an ethical imperative. Businesses must grapple with the ethical dilemma of balancing the need for transparency with protecting proprietary information. Balancing Short-Term Gains with Long-Term Sustainability The tension between short-term gains and long-term sustainability is a recurring challenge. Ethical businesses recognize that prioritizing sustainability, even if it involves initial costs, can yield long-term benefits. However, the pressure to deliver immediate financial results can create ethical conflicts. Reputation Management and Ethical Crises Maintaining a strong ethical reputation is vital, but businesses can face ethical crises that tarnish their image. Ethical considerations must guide crisis management strategies to regain trust and credibility. Complexity of Supply Chains Global supply chains often involve multiple stakeholders and regions with varying ethical standards. Businesses must grapple with the challenge of ensuring ethical practices throughout their supply chains, addressing issues like child labor and environmental degradation. Ethical Decision-Making At the core of these challenges is the need for ethical decision-making. Businesses must establish clear ethical guidelines, codes of conduct, and decision frameworks to navigate complex situations where profit and social responsibility intersect. Striking the right balance between profit, ethics, and social responsibility requires vigilance, commitment, and a long-term perspective. It demands that businesses prioritize ethical considerations not as an afterthought but as a core element of their business strategies. The following sections will delve into successful case studies and emerging trends that showcase how businesses can overcome these challenges while upholding their ethical responsibilities. Future trends The landscape of business ethics and social responsibility is continually evolving, shaped by changing societal values, technological advancements, and global challenges. To stay ahead in this dynamic environment, businesses must anticipate and adapt to emerging trends. Here are some future trends that will influence the way companies balance profit, ethics, and social responsibility: Evolving Business Paradigms Purpose-Driven Business: The trend toward purpose-driven businesses is expected to intensify. Companies that prioritize a clear sense of purpose beyond profit will resonate more with socially conscious consumers and investors. Stakeholder Capitalism : Businesses will increasingly adopt a stakeholder-centric approach, recognizing that they have responsibilities not only to shareholders but also to employees, customers, communities, and the environment. The Role of Technology and Globalization Ethical Tech : The technology sector will face increased scrutiny regarding ethical considerations, data privacy, and the responsible use of artificial intelligence. Ethical tech practices will become a competitive advantage. Supply Chain Transparency : Advancements in blockchain technology will enhance supply chain transparency, enabling consumers to trace the origin and ethical practices associated with products. Emerging Trends in Social Responsibility Environmental Sustainability : Climate change mitigation and environmental sustainability will remain at the forefront of social responsibility. Companies will be expected to set ambitious sustainability goals and reduce their carbon footprint. Diversity, Equity, and Inclusion: Companies will continue to prioritize diversity, equity, and inclusion in the workplace, with a focus on closing gender and racial gaps in leadership positions. Social Impact Investment: Social impact investing, where investors seek both financial returns and positive social or environmental impacts, will gain momentum, influencing corporate decision-making. Ethical Supply Chains Circular Economy: The transition to a circular economy, where resources are reused and recycled, will become a standard practice for businesses seeking to reduce waste and environmental impact. Ethical Marketing and Transparency Authentic Branding : Authenticity in marketing will be crucial. Consumers will demand transparency and honesty in advertising and branding efforts. Sustainable Packaging: Ethical packaging choices, including recyclable and biodegradable materials, will become more prevalent as consumers prioritize environmentally friendly options. Regulatory Changes Tightening Regulations: Governments and regulatory bodies are expected to introduce more stringent regulations related to ethical business practices, requiring greater compliance and transparency. Employee Well-Being Work-Life Balance : Companies will prioritize employee well-being, offering flexible work arrangements and mental health support to address work-related stress and burnout. Adapting to these trends will be essential for businesses aiming to thrive in an increasingly conscious and interconnected world. By embracing these shifts and integrating ethics and social responsibility into their core strategies, companies can not only navigate the evolving landscape successfully but also contribute to a more sustainable and responsible global business ecosystem. Conclusion In the intricate dance between profit, ethics, and social responsibility, businesses find themselves at a pivotal crossroads. The challenges are abundant, the dilemmas are complex, but the imperatives are clear. This exploration has illuminated the fact that the pursuit of profit does not have to come at the cost of ethics or social responsibility. In fact, businesses that strike a harmonious balance between these elements can thrive in a rapidly changing world where consumers, investors, and stakeholders demand more than mere financial returns. The future of business lies in embracing emerging trends that underscore the significance of ethical behavior, social impact, and sustainability. Purpose-driven businesses, stakeholder-centric models, and the responsible use of technology are set to redefine success. Ethical considerations, from diversity and inclusion to supply chain transparency and environmental sustainability, will shape corporate strategies and decisions. As the world becomes more interconnected and information flows more freely, authenticity, transparency, and accountability will be non-negotiable. Are you ready to navigate the complex interplay of profit, ethics, and social responsibility in your business? Contact Strategic Advisor Board today to align your business strategies with ethical practices and social responsibility, ensuring a sustainable and successful future in the modern business landscape. Let's make a meaningful impact together! This article was brought to you by: Jason Miller, AKA Jason "The Bull" Miller, Founder/CEO and Senior Global Managing Partner of the Strategic Advisor Board - What has your business done for YOU today? The Strategic Advisor Board is designed to help you get over, around or through so you can reach your next goal. That is what we were built for and we are really good. Just reach out and touch us here to setup a call and have a quick conversation with our team today. Written and Published By The Strategic Advisor Board Team C. 2017-2023 Strategic Advisor Board / M&C All Rights Reserved
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